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Dalmellington Health Centre
 Dalmellington Health Centre

Dr Brown & Partners

33 Main Street
Dalmellington
KA6 7QL
Tel: 01292 550238
Fax: 01292 551342
Out of Hours: 111
IF YOU REQUIRE A FLU VACCINATION THEN PLEASE CONTACT THE PRACTICE FOR AN APPOINTMENT

Ear Care Patient Information ( posted on Aug 14, 2017 )

EAR CARE

 

PATIENT INFORMATION

 

EAR WAX:

  • Ear wax is normal
  • It is made up of cerumen, dry skin and dust
  • It protects the ear drum from foreign bodies and lubricates the ear canal
  • Ear wax contains anti-bacterial properties

ALL PATIENTS MUST HAVE THEIR EARS ASSESSED TO

ENSURE THAT IT IS APPROPRIATE FOR EAR IRRIGATION

TO BE CARRIED OUT.

 

Once you have had your ears assessed you will be required

to insert drops for a minimum of 7 days.

 

Olive oil is the first line of drops recommended for

softening ear wax.

 

If drops are used correctly the wax may clear itself and

the need for irrigation reduced.

 

INSTALLATION OF EAR DROPS

  1. Lie down on your side on a couch or bed with the affected ear uppermost.
  2. Put 3-4 drops of OLIVE OIL, at room temperature, 2-4 times daily into the ear canal and massage the skin in front of the ear and pull the earlobe backwards and upwards.  This enables the oil to run down the ear canal.
  3. Stay lying down for 15 minutes to allow the oil to travel down the ear canal and reach the wax for it to soften.
  4. After lying for 15 minutes, sit up and wipe any excess oil away with tissue paper.  DO NOT use cotton wool to plug the entrance of the ear canal as this will absorb the oil and prevent the wax from clearing out.
  5. Repeat the procedure with the opposite ear if required.

REMEMBER - EARS NEED WAX FOR PROTECTION AND

EARS ARE MADE TO CLEAN THEMSELVES

PRACTICE NEWSLETTER - MAY 17 ( posted on May 11, 2017 )

WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?

 

It is not a case of the Receptionists being nosey!

 

The reception staff are members of the Practice Team and it has

been agreed they should ask patients 'why they need to be seen'.

Reception staff are trained to ask certain questions in order to

ensure that you receive:

  • the most appropriate medical care,
  •  from the most appropriate health professional,
  •  at the most appropriate time.

Receptionists are asked to collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls
  2.  To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the Nurse or other Health Professional rather than a Doctor where appropriate.

 

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a Receptionist in private away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

Thank you for your support

PRACTICE NEWSLETTER - MAY 17 ( posted on May 11, 2017 )

ACCESS TO HEALTHCARE

As Healthcare becomes more complex it is important we make best use of resources.  Urgent complaints such as chest pain, severe shortness of breath and acute strokes, patients should phone 999 ambulance immediately.

 

It is important that patients are aware of the constraints that the Practice work under and that some services have had to be reduced to increase patient access.

 

Minor complaints such as coughs, cold, flu, UTI (females aged 18-65 and not recurrent) go direct to a Pharmacist.  Patients with dental problems should go direct to their registered Dentist.  Patients with eye problems should go direct to an Optometrist.

 

Prescriptions – Please now allow 48 hours for collection from the Practice and 72 working hours for collection from the Pharmacist.

 

APPOINTMENT SYSTEM

GPs Triage all emergency same day appointment requests.  A Receptionist may also ask what is wrong (please read reverse page).  If it is not an emergency then patients will be offered the next pre-bookable appointment with the appropriate Clinician.

 

This is to improve patient access as we are providing more appointments than ever before, however the demands made still exceed the Practice’s full capacity.  The number of pre-bookable appointments that patients are failing to attend is increasing.  If patients continually fail to attend their appointments, then they will be removed from the Practice List.

 

TRAVEL VACCINATIONS

The Practice only provides Tetanus, Hepatitis A and Typhoid for Travel Vaccinations.  If patients require any additional vaccinations for travel, then they will have to attend a Travel Clinic where they will be charged for the service.

 

GP TRAINEES (2017)

Dr Ayodeji Akinsemolu (ST3) in placement at the Practice until August for his final year.  Dr Ben Hall (ST1) in placement at the Practice until August.  Dr Barah Hassan (FY2) in placement at the Practice until August.

 

SOCIAL NETWORKING SITES

Patients are reminded that if they are found posting any offensive or insulting comments directed to the Practice or members of staff on social networking sites, they will be removed from the Practice List.

 

ZERO TOLERANCE

Patients are reminded that the Practice and NHS Ayrshire & Arran has a Zero Tolerance Policy on any form of aggressive or abusive behaviour towards any member of staff.  This includes verbal aggression on the phone.

ADVANCED NURSE PRACTITIONER ( posted on Mar 29, 2016 )

ADVANCED NURSE PRACTITIONER

 

General Practice as many will be aware is under increasing strain.  The demand for appointments is increasing, more people require more medicine and more clinics are running in General Practice than ever before.  Many Practices in Scotland and indeed in Ayrshire are facing significant difficulty filling staff vacancies as many Doctors and Nurses consider the work life balance.

 

As a Practice we are undergoing some alterations to working patterns to try to guarantee a good provision to our Practice Population going forward in the years to come.  These changes will come in to effect over the coming months.

 

We are delighted to announce the appointment of Sheila McQuilken who is an Advanced Nurse Practitioner (ANP) as of the beginning of February 2016.  Sheila will be a familiar face to many as she has worked with the Practice before as a District Nurse and also with the Community Ward.  Sheila is a very experienced Nurse who has undergone significant additional training in diagnosis, management and prescribing.  Sheila will be taking an ever increasing role on patients who feel they need to be seen on the same day allowing GPs to have more pre-bookable longer appointments.

 

Do I need to see a GP or the Advanced Nurse Practitioner?

 

Advanced Nurse Practitioners (ANPs) are all trained specialist nurses who have undertaken additional education in order to provide advanced nursing care and prescribe.  They can provide treatment and advice for many problems for which you may have seen a Doctor for in the past.  Their main areas of expertise are in the management of common illnesses and long term conditions.

 

Appointments

Same day ANP appointments are available every weekday for common illnesses.  Routine appointments are also available if you prefer to book in advance.

 

The ANP can assess and examine you, make a diagnosis and provide advice and treatment including a prescription if required.  They can make referrals to hospital doctors or other health care professionals, and admit patients into hospital when necessary.  Unfortunately, they are unable legally to sign a “Fit Note” for work, so you will need to see or can be discussed with a GP for this.  The ANP works closely with your GP and liaise frequently with them about your care.

 

Same Day Appointments

The ANP can see you on the day for the following -

Wounds, scalds, burns, rashes, acute back pain, joint sprains, shingles, oral thrush, acute chest infection, unusual headache, conjunctivitis, sticky discharging eye, sty, diarrhoea, constipation, piles, vomiting, urinary tract infections, cystitis, tonsillitis, earache, cough, swollen glands, sinusitis, sore throat, colds and flu-like illnesses, raised temperature that show no improvement after one week of pharmacists’ advice and home treatment.  NB. a cough may persist for up to three or four weeks after other cold/flu symptoms have gone.

 

Routine Appointments

ANPs can also manage many long term conditions such as Respiratory Disease and Diabetes.  Patients with a long term condition are seen by a Practice Sister or at their medication review appointment.  All patients who receive repeat prescriptions for any medicine need to see a GP or ANP either once or twice a year to have their medication reviewed.

 

Some patients, often those with complex and long-standing medical problems, may need an appointment with a GP.  The ANP is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with a GP eg. unexplained weight loss, dizziness, unsteadiness or falls.

 

We hope that you will find this new service will complement and improve the care you already receive, however please be assured that a GP appointment will always be available should you need it and at an appropriate time when the GP is available.

BENEFITS SUPPORT LETTER ( posted on Mar 29, 2016 )

Benefits Reform – Requests for GP Letters

 

The Benefits System is undergoing major changes and we are aware this is impacting on many of our patients.

 

GP’s provide medical care to patients and are not in a position to administer nor to police the benefits system.  It is not appropriate for the GP to be asked for letters of support or letters to confirm housing or care needs.  GP’s are not contracted or resourced to provide this service and do not have the capacity to do so.  Time taken up with paperwork is time taken away from direct patient care.  There are contractual and agreed methods for GP’s to provide information to the Department of Work and Pensions, Local Councils and other agencies.  These are sent to the GP Practice and GP’s respond directly to the departments requesting the information.

 

Therefore, we cannot respond directly to requests from patients for ‘letters of support’

 

If you have been told by any agency to obtain such a letter from your GP, then please ask at Reception for a copy of this information which you can then give to the department and/or organisation which has told you to get a GP letter.

COLD CALLERS ( posted on Jul 30, 2015 )

 

 

PATIENTS TAKE CARE

  

 

WE HAVE BEEN INFORMED OF PATIENTS BEING CONTACTED BY COLD CALLERS BY PHONE RELATING TO THEIR MEDICAL CONDITIONS AND ARRANGING TO VISIT THEM AT THEIR HOME.

 

THIS COMPANY IS NOTHING TO DO WITH OUR PRACTICE OR NHS AYRSHIRE & ARRAN AND PATIENTS NEED TO BE AWARE OF WHO IT IS THEY ARE SPEAKING TO AND LETTING INTO THEIR HOME.

 

TO ENSURE OUR PATIENT’S SAFETY, WE SUGGEST TAKING THE NAME, PHONE NUMBER AND COMPANY DETAILS OF THE PERSON CALLING YOU AND PHONE THEM BACK TO CONFIRM THEIR IDENTITY BEFORE MAKING ANY APPOINTMENTS AT YOUR HOME, IF THAT IS WHAT YOU WISH TO DO.

 

SOCIAL NETWORKING SITES ( posted on Jun 27, 2014 )

 

IMPORTANT NOTICE

 

SOCIAL NETWORKING

 

SITES

 

ZERO TOLERANCE POLICY

 

Please note that any patient found to have posted any offensive or insulting comments directed to Dalmellington Health Centre or members of Staff on social networking sites will be removed from the Practice List.

 

If any patient has an issue with the Practice, or the actions of any staff member, please follow the Practice Complaints Procedure by sending your written complaint to the Practice Manager or via the Practice Website.

 

Patients posting comments relating to the Practice or Staff will be reported to the appropriate social networking site.

 

We would be grateful if patients could be pro-active in reporting any incidences of this nature to the Practice.

 

Kevin Lang

Practice Manager

NHS24 NEW PHONE NUMBER ( posted on Apr 29, 2014 )

NHS24 HAS GOT A NEW PHONE NUMBER

 

YOU NOW ONLY NEED TO DIAL 111 TO GET THROUGH TO NHS24

PROTECTED LEARNING TIME ( posted on Mar 6, 2012 )

 

THE PRACTICE WILL BE CLOSED FROM 12:30pm ON THE FOLLOWING AFTERNOONS FOR STAFF TRAINING

 

 

TUESDAY 28th NOVEMBER 2017 

 

 

IF YOU HAVE A MEDICAL PROBLEM AND REQUIRE URGENT MEDICAL OR NURSING CARE DURING THESE AFTERNOONS, PLEASE PHONE

NHS24 - 111

 

REMEMBER!

IN A LIFE THREATENING EMERGENCY

DIAL 999 FOR AN AMBULANCE

 


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