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Dalmellington Health Centre
 Dalmellington Health Centre

Dr Brown & Partners

33 Main Street
Dalmellington
KA6 7QL
Tel: 01292 550238
Fax: 01292 551342
Out of Hours: 111
PATIENT ACCESS SYSTEM IS NOW AVAILABLE TO ORDER YOUR MEDICATION ON-LINE OR VIA THE APP. PLEASE ASK AT RECEPTION FOR A REGISTRATION FORM

Call Recording ( posted on Jun 21, 2018 )

CALL RECORDING

 

All telephone calls are recorded and held securely which can only be accessed by authorised staff if they have a specific reason to access them.

 

No telephone calls can be accessed by a third party or any details passed on to a third party by the Practice.

 

A patient has the right to request for their telephone call to be deleted permanently.  If this is the case then please pass the date and time of your telephone call to a Receptionist and this will be dealt with by an authorised staff member.

GDPR Data Protection Notice - Other Rights ( posted on Jun 4, 2018 )

Data Protection Notice - Other rights

 

The right to erasure

 

The right to erasure is also known as “the right to be forgotten” and in general refers to an individual’s right to request the deletion or removal of personal information where there is no compelling reason for Dalmellington Health Centre to continue using it.

 

As with other rights, there are particular conditions around this right and it does not provide individuals with an absolute right to be forgotten. 

 

Individuals have the right to have their personal information deleted or removed in the following circumstances:

  • When it is no longer necessary for the purpose for which it was collected.
  • When Dalmellington Health Centre no longer have a legal basis for using your personal information, for example if you gave us consent to use your personal information in a specific way, and you withdraw your consent, we would need to stop using your information and erase it unless we had an overriding reason to continue to use it.
  • When you object to Dalmellington Health Centre using your personal information and there is no overriding legitimate interest for us to continue using it.
  • If we have used your personal information unlawfully.
  • If there is a legal obligation to erase your personal information for example by court order.

Dalmellington Health Centre can refuse to deal with your request for erasure when we use your personal information for the following reasons:

  • to comply with a legal obligation for the performance of a public interest task or exercise of official authority.
  • for public health purposes in the public interest.
  • archiving purposes in the public interest, scientific research historical research or statistical purpose.
  • the exercise or defence of legal claims. 

When using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us under the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018 as noted previously. This means that in most circumstances we can refuse requests for erasure. However we will advise you of this as soon as possible following receipt of your request. 

  

 

The right to restrict processing

 

You have the right to control how we use your personal information in some circumstances. This is known as the right to restriction.  When processing is restricted, Dalmellington Health Centre are permitted to store your personal  information, but not further use it until an agreement is reached with you about further processing.  We can retain enough information about you to ensure that your request for restriction is respected in the future. 

Examples of ways you can restrict our processing would be:

  • If you challenge the accuracy of your personal information, stop using it until we check its accuracy.
  • If you object to processing which is necessary for the performance of our tasks in the public interest or for the purpose of legitimate interests, we will restrict our processing while we consider whether our legitimate grounds override your individual interests, rights and freedoms.
  • If our use of your personal information is found to be unlawful and you ask for restriction instead of full erasure we will restrict our processing.
  • If we no longer need your personal information but you need it to establish, exercise or defend a legal claim, we will restrict our processing.

If we have shared your personal information with any individuals or organisations, if we restrict our processing, we will tell those individuals or organisations about our restriction if it is possible and not an unreasonable amount of effort.

Whenever we decide to lift a restriction on processing we will tell you.

 

The right to data portability

 

The right to data portability allows individuals to obtain and re-use their personal information for their own purposes across different services. It allows them to move, copy or transfer personal information easily from one IT environment to another in a safe and secure way. For example: it enables consumers to take advantage or applications and services which can use their information to find them a better deal.

 

The right to data portability only applies when the individual has submitted their personal information directly, through electronic means to Dalmellington Health Centre. This means that in most circumstances the right to data portability does not apply within Dalmellington Health Centre.

 

Rights related to automated decision making and profiling

 

You have the right to object to any instances where a decision is made about you solely by automated means without any human involvement, including profiling.

 

Dalmellington Health Centre does not undertake any decision-making about you using wholly automated means.  

GDPR Data Protection Notice ( posted on Jun 4, 2018 )

Data Protection Notice

1.         About the personal information we use

Dalmellington Health Centre use personal information on different groups of individuals including:

  • Patients
  • Staff
  • Contractors
  • Suppliers
  • Complainants, enquirers
  • Survey respondents
  • Professional experts and consultants
  • Individuals captured by CCTV

The personal information we use includes information that identifies you like your name, address, date of birth and postcode.

We also use more sensitive types of personal information, including information about racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, health; sex life or sexual orientation. 

The information we use can relate to personal and family details; education, training and employment details; financial details; lifestyle and social circumstances; goods and services; visual images; details held in the patient record; responses to surveys. 

 

2.         Our purposes for using personal information

Under the National Health Service (General Medical Services Contracts)(Scotland) Regulations 2018 Dalmellington Health Centre are contracted to provide continuing, comprehensive, co-ordinated and person centred healthcare to patients in their communities. We undertake these tasks so that we can help to promote the improvement of the physical and mental health of our patients.

We use personal information to enable us to provide healthcare services for patients, supporting and managing our employees; maintaining our accounts and records and the use of CCTV for crime prevention.

 

3.         Our legal basis for using personal information

Dalmellington Health Centre, as data controller, is required to have a legal basis when using personal information. Dalmellington Health Centre considers that performance of our tasks and functions are in the public interest.  So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us.  In some situations we may rely on a different legal basis; for example, when we are using personal information to pay a supplier, our legal basis is that its use is necessary for the purposes of our legitimate interests as a buyer of goods and services. Another example would be for compliance with a legal obligation to which Dalmellington Health Centre is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.

When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:

  • for the provision of health or social care or treatment or the management of health or social care systems and services; or
  • for reasons of public interest in the area of public health; or
  • for reasons of substantial public interest for aims that are proportionate and respect people’s rights, for example research; or
  • in order to protect the vital interests of an individual; or
  • for the establishment, exercise or defence of legal claims or in the case of a court order.

On rare occasions we may rely on your explicit consent as our legal basis for using your personal information.  When we do this we will explain what it means, and the rights that are available, to you.  You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial. 

 

4.    Who provides the personal information

When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland.  These include NHS Boards including hospitals and primary care contractors such as GPs, dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services. 

 

5.    Sharing personal information with others

Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:  

  • Our patients and their chosen representatives or carers
  • Staff
  • Current, past and potential employers
  • Healthcare social and welfare organisations
  • Suppliers, service providers, legal representatives
  • Auditors and audit bodies
  • Educators and examining bodies
  • Research organisations
  • Financial organisations
  • Professional bodies
  • Police forces, Fire Services, Armed Forces
  • Central Government
  • Insurance Companies

6.         Transferring personal information abroad

It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHS Scotland Information Security Policy.

 

7.         Retention periods of the information we hold

Within Dalmellington Health Centre we keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland) Version 2.1 January 2012.  The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records.

 

8.         How we protect personal information

We take care to ensure your personal information is only accessible to authorised people.  Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information:

  • All staff undertake mandatory training in Data Protection and IT Security
  • Compliance with NHS Scotland Information Security Policy
  • Organisational policy and procedures on the safe handling of personal information
  • Access controls and audits of electronic systems

 

9.       Your rights

 

This section contains a description of your data protection rights within Dalmellington Health Centre.

 

The right to be informed

 

Dalmellington Health Centre must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:

 

  • This Data Protection Notice
  • Information leaflets
  • Discussions with staff providing your care

 

The right of access

 

You have the right to access your own personal information. 

 

This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally. 

 

You have the right to obtain:

  • Confirmation that your personal information is being held or used by us
  • Access to your personal information
  • Additional information about how we use your personal information

 

Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee. 

 

If you would like to access your personal information, you can do this by contacting the Practice Administrator.

 

Once we have details of your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month (30 days). However If your request is complex we may take longer, by up to two months, to respond.  If this is the case we will tell you and explain the reason for the delay.

 

The right to rectification

 

If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.

 

If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex.  However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request.  Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.

 

If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate. 

 

If on consideration of your request Dalmellington Health Centre does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is the case we will contact you within one month to explain our reasons for this.

 

If you are unhappy about how we have responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office, or how to take legal action. 

 

The right to object

 

When Dalmellington Health Centre is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided we can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.  

 

Other rights

 

There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights click here or as at Reception.

 

The right to complain

 

Dalmellington Health Centre designate a Data Protection Officer to check that we handle personal information in a way that meets data protection law.  If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer, the Practice Manager.

 

You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO).  Details about this are on their website at www.ico.org.uk

 

Ear Care Patient Information ( posted on Aug 14, 2017 )

EAR CARE

 

PATIENT INFORMATION

 

EAR WAX:

  • Ear wax is normal
  • It is made up of cerumen, dry skin and dust
  • It protects the ear drum from foreign bodies and lubricates the ear canal
  • Ear wax contains anti-bacterial properties

ALL PATIENTS MUST HAVE THEIR EARS ASSESSED TO

ENSURE THAT IT IS APPROPRIATE FOR EAR IRRIGATION

TO BE CARRIED OUT.

 

Once you have had your ears assessed you will be required

to insert drops for a minimum of 7 days.

 

Olive oil is the first line of drops recommended for

softening ear wax.

 

If drops are used correctly the wax may clear itself and

the need for irrigation reduced.

 

INSTALLATION OF EAR DROPS

  1. Lie down on your side on a couch or bed with the affected ear uppermost.
  2. Put 3-4 drops of OLIVE OIL, at room temperature, 2-4 times daily into the ear canal and massage the skin in front of the ear and pull the earlobe backwards and upwards.  This enables the oil to run down the ear canal.
  3. Stay lying down for 15 minutes to allow the oil to travel down the ear canal and reach the wax for it to soften.
  4. After lying for 15 minutes, sit up and wipe any excess oil away with tissue paper.  DO NOT use cotton wool to plug the entrance of the ear canal as this will absorb the oil and prevent the wax from clearing out.
  5. Repeat the procedure with the opposite ear if required.

 

REMEMBER - EARS NEED WAX FOR PROTECTION AND

EARS ARE MADE TO CLEAN THEMSELVES

RECEPTIONISTS ( posted on May 11, 2017 )

WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?

 

It is not a case of the Receptionists being nosey!

 

The reception staff are members of the Practice Team and it has

been agreed they should ask patients 'why they need to be seen'.

Reception staff are trained to ask certain questions in order to

ensure that you receive:

  • the most appropriate medical care,
  •  from the most appropriate health professional,
  •  at the most appropriate time.

Receptionists are asked to collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls
  2.  To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the Nurse or other Health Professional rather than a Doctor where appropriate.

 

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a Receptionist in private away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

Thank you for your support

ADVANCED NURSE PRACTITIONER ( posted on Mar 29, 2016 )

ADVANCED NURSE PRACTITIONER

 

General Practice as many will be aware is under increasing strain.  The demand for appointments is increasing, more people require more medicine and more clinics are running in General Practice than ever before.  Many Practices in Scotland and indeed in Ayrshire are facing significant difficulty filling staff vacancies as many Doctors and Nurses consider the work life balance.

 

As a Practice we are undergoing some alterations to working patterns to try to guarantee a good provision to our Practice Population going forward in the years to come.  These changes will come in to effect over the coming months.

 

We are delighted to announce the appointment of Sheila McQuilken who is an Advanced Nurse Practitioner (ANP) as of the beginning of February 2016.  Sheila will be a familiar face to many as she has worked with the Practice before as a District Nurse and also with the Community Ward.  Sheila is a very experienced Nurse who has undergone significant additional training in diagnosis, management and prescribing.  Sheila will be taking an ever increasing role on patients who feel they need to be seen on the same day allowing GPs to have more pre-bookable longer appointments.

 

Do I need to see a GP or the Advanced Nurse Practitioner?

 

Advanced Nurse Practitioners (ANPs) are all trained specialist nurses who have undertaken additional education in order to provide advanced nursing care and prescribe.  They can provide treatment and advice for many problems for which you may have seen a Doctor for in the past.  Their main areas of expertise are in the management of common illnesses and long term conditions.

 

Appointments

Same day ANP appointments are available every weekday for common illnesses.  Routine appointments are also available if you prefer to book in advance.

 

The ANP can assess and examine you, make a diagnosis and provide advice and treatment including a prescription if required.  They can make referrals to hospital doctors or other health care professionals, and admit patients into hospital when necessary.  Unfortunately, they are unable legally to sign a “Fit Note” for work, so you will need to see or can be discussed with a GP for this.  The ANP works closely with your GP and liaise frequently with them about your care.

 

Same Day Appointments

The ANP can see you on the day for the following -

Wounds, scalds, burns, rashes, acute back pain, joint sprains, shingles, oral thrush, acute chest infection, unusual headache, conjunctivitis, sticky discharging eye, sty, diarrhoea, constipation, piles, vomiting, urinary tract infections, cystitis, tonsillitis, earache, cough, swollen glands, sinusitis, sore throat, colds and flu-like illnesses, raised temperature that show no improvement after one week of pharmacists’ advice and home treatment.  NB. a cough may persist for up to three or four weeks after other cold/flu symptoms have gone.

 

Routine Appointments

ANPs can also manage many long term conditions such as Respiratory Disease and Diabetes.  Patients with a long term condition are seen by a Practice Sister or at their medication review appointment.  All patients who receive repeat prescriptions for any medicine need to see a GP or ANP either once or twice a year to have their medication reviewed.

 

Some patients, often those with complex and long-standing medical problems, may need an appointment with a GP.  The ANP is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with a GP eg. unexplained weight loss, dizziness, unsteadiness or falls.

 

We hope that you will find this new service will complement and improve the care you already receive, however please be assured that a GP appointment will always be available should you need it and at an appropriate time when the GP is available.

BENEFITS SUPPORT LETTER ( posted on Mar 29, 2016 )

Benefits Reform – Requests for GP Letters

 

The Benefits System is undergoing major changes and we are aware this is impacting on many of our patients.

 

GP’s provide medical care to patients and are not in a position to administer nor to police the benefits system.  It is not appropriate for the GP to be asked for letters of support or letters to confirm housing or care needs.  GP’s are not contracted or resourced to provide this service and do not have the capacity to do so.  Time taken up with paperwork is time taken away from direct patient care.  There are contractual and agreed methods for GP’s to provide information to the Department of Work and Pensions, Local Councils and other agencies.  These are sent to the GP Practice and GP’s respond directly to the departments requesting the information.

 

Therefore, we cannot respond directly to requests from patients for ‘letters of support’

 

If you have been told by any agency to obtain such a letter from your GP, then please ask at Reception for a copy of this information which you can then give to the department and/or organisation which has told you to get a GP letter.

COLD CALLERS ( posted on Jul 30, 2015 )

 

 

PATIENTS TAKE CARE

  

 

WE HAVE BEEN INFORMED OF PATIENTS BEING CONTACTED BY COLD CALLERS BY PHONE RELATING TO THEIR MEDICAL CONDITIONS AND ARRANGING TO VISIT THEM AT THEIR HOME.

 

THIS COMPANY IS NOTHING TO DO WITH OUR PRACTICE OR NHS AYRSHIRE & ARRAN AND PATIENTS NEED TO BE AWARE OF WHO IT IS THEY ARE SPEAKING TO AND LETTING INTO THEIR HOME.

 

TO ENSURE OUR PATIENT’S SAFETY, WE SUGGEST TAKING THE NAME, PHONE NUMBER AND COMPANY DETAILS OF THE PERSON CALLING YOU AND PHONE THEM BACK TO CONFIRM THEIR IDENTITY BEFORE MAKING ANY APPOINTMENTS AT YOUR HOME, IF THAT IS WHAT YOU WISH TO DO.

 

SOCIAL NETWORKING SITES ( posted on Jun 27, 2014 )

 

IMPORTANT NOTICE

 

SOCIAL NETWORKING

 

SITES

 

ZERO TOLERANCE POLICY

 

Please note that any patient found to have posted any offensive or insulting comments directed to Dalmellington Health Centre or members of Staff on social networking sites will be removed from the Practice List.

 

If any patient has an issue with the Practice, or the actions of any staff member, please follow the Practice Complaints Procedure by sending your written complaint to the Practice Manager or via the Practice Website.

 

Patients posting comments relating to the Practice or Staff will be reported to the appropriate social networking site.

 

We would be grateful if patients could be pro-active in reporting any incidences of this nature to the Practice.

 

Kevin Lang

Practice Manager

NHS24 NEW PHONE NUMBER ( posted on Apr 29, 2014 )

NHS24 HAS GOT A NEW PHONE NUMBER

 

YOU NOW ONLY NEED TO DIAL 111 TO GET THROUGH TO NHS24

PROTECTED LEARNING TIME ( posted on Mar 6, 2012 )

 

THE PRACTICE WILL BE CLOSED FROM 12:30pm ON THE FOLLOWING AFTERNOONS FOR STAFF TRAINING

 

 

WEDNESDAY 6th JUNE 2018

THURSDAY 23rd AUGUST 2018

WEDNESDAY 31st OCTOBER 2018 

 

 

IF YOU HAVE A MEDICAL PROBLEM AND REQUIRE URGENT MEDICAL OR NURSING CARE DURING THESE AFTERNOONS, PLEASE PHONE

NHS24 - 111

 

REMEMBER!

IN A LIFE THREATENING EMERGENCY

DIAL 999 FOR AN AMBULANCE

 


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