All telephone calls are recorded and held securely which can only be accessed by authorised staff if they have a specific reason to access them.
No telephone calls can be accessed by a third party or any details passed on to a third party by the Practice.
A patient has the right to request for their telephone call to be deleted permanently. If this is the case then please pass the date and time of your telephone call to a Receptionist and this will be dealt with by an authorised staff member.