Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made by telephone or in person
- Patients can get an appointment with an ‘Appropriate Healthcare Professional’ within two working days
- Please make one appointment for each member of the family who needs to be seen
- You will still be able to see the Doctor of your choice. There are a limited number of pre-bookable appointments available for patients who need to have advance knowledge of their appointment, or wish to see a specific Doctor
- If you are specific about which doctor you wish to see we cannot promise that you will see that Doctor within two working days
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- Make the appointment with the doctor of your choice. Staying with the same doctor for each problem wherever possible will improve your continuity of care
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not going to attend your booked appointment, please notify the practice as soon as possible. This will allow the practice to offer this appointment to another patient who maybe is in more need to be seen.
Patients who continue to fail to attend their appointments will be removed from the practice list.
Urgent appointments
If possible phone before 10:00am. You will be seen as soon as possible, but it may not be possible to see the doctor of your choice.
Telephone Consultations
If you would like to speak to a doctor for some advice, the best time to phone is between 8:30am and 9:30am. Anytime after that you will be given an allocated time when a doctor will phone you back.
Alternatively, please access the button below and complete the online form to request a telephone consultation. You will then receive an e-mail confirming the date and approximate time of when a doctor will phone you.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
