See a Doctor or Healthcare Clinician

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.

Examples of ailments best treated yourself:

• Upset stomach
• Grazed knee
• Common cold
• Sore throat
• Headache
• Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

We have provided our patients with a list of services that you can self-refer to without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.

Who do I see?

Provides you with information and supporting links for treatments for some of the most common conditions, services, or most suitable healthcare professional that you should see. ‘Who do I see?’, will signpost you to the most appropriate help and care.

Visit a pharmacy for healthcare advice without an appointment

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Pharmacy First’ is a national programme to make better use of pharmacy skills and widen the range of services available in local pharmacies.

Under the scheme pharmacies across NHS Ayrshire & Arran should be the first port of call for women suffering from uncomplicated urine infections and people over the age of two with the skin condition, impetigo. For adults aged 18 and over can also visit their pharmacy for treatment for skin infections and shingles.

Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.

Medicines in Scotland: What is the right treatment for me?

Medicines are usually prescribed by a doctor. However, other healthcare professionals can also prescribe medicines (for example dentists and some nurses, pharmacists and physiotherapists). In the video presentation “healthcare professional” is used to describe the person prescribing the medicine.

There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

Advice and information is available by calling a Dental Advice Helpline.

However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.

Receiving NHS dental treatment in Scotland

Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.

Community Optician

Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Opticians can also refer patients to Hospital if and when appropriate.

Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).

Eye Care Ayrshire

For eye problems such as sore, itchy, watery, sticky or red eyes there is no need to see your GP or attend A&E.  The optometrist (high street optician) is the correct person to assess your eye problem. You can be seen by an optometrist by contacting them directly and you will receive any medicines you require free of charge from your community pharmacy.

Self-help guide: Eye problems

Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help

If your optician is closed and you can’t wait until it reopens call NHS24 on 111.

If you meet a set of criteria you may be entitled to a number of benefits when using NHS ophthalmic services. These could include free NHS eye examinations, NHS optical vouchers and refunds. This guide will explain these entitlements and who is eligible.

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.

Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.

Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.

Need help now? Call free on 0800 83 85 87.

Already know to Mental Health Services?

Our website also contains lots of help and support for your Mental Wellbeing

Call 111

NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.

It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it. 

You should call 111 if:

• it’s not a 999 emergency
• you think you need to go to A&E or another NHS urgent care service
• you don’t think it can wait for an appointment with your GP
• you don’t know who to call for medical help.

For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that aren’t stopping
• chest pain
• breathing difficulties
• severe bleeding that can’t be stopped
• severe allergic reactions
• severe burns or scalds

Mental Health crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

It’s important to use A&E only for serious injuries and major emergencies.

For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.

Use your local Minor Injuries Unit if you need medical treatment or advice which does not require a visit to A&E or a medical appointment.

Some examples of problems they deal with:

• sprains and strains
• suspected broken limbs
• minor head injuries
• cuts and grazes
• bites and stings
• minor scalds and burns
• ear and throat infections
• skin infections and rashes
• eye problems
• coughs and colds
• feverish illness in adults
• feverish illness in children
• abdominal pain
• vomiting and diarrhoea
• emergency contraception

Our Nursing are usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.

The Nursing team complements the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult the Nurse Practitioners.

See a Nurse about: blood pressure checks, back pain, chest infection, cough and cold, rash, sore throat, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, free health checks for 40-70 year olds, travel health advice, removal of stitches and clips etc.

Call the surgery on 01292 550238 to arrange an appointment with a nurse and you may be seen more quickly.

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 01292 550238 to arrange an appointment with a doctor